Customer Service Lead
MilkTestNZ is a world leading milk testing laboratory using highly automated processes and advanced technology. Over 97% of New Zealand dairy farm supplier samples are tested at MilkTestNZ. A range of microbiology, composition, analytical and specialty tests are carried out in the laboratory on a variety of milk types including cow, goat, sheep, buffalo and deer milk.
During the peak season, MilkTestNZ process over 25,000 samples per day. In addition to the standard milk tests required for farmer payment and milk quality purposes, MilkTestNZ provide an expanded testing scope to include milk products and residue testing.
An opportunity has now become available for a fun and energetic Customer Service Lead to join our team. You will have a high sense of excellent customer service, with a desire to grow and contribute positively to the MilkTestNZ team.
About the Role
The purpose of the role is to improve MilkTestNZ’s market position and achieve growth by providing excellent customer service support, and assist with building and maintaining key customer relationships.
To be successful in this role you will adapt well to a fast-paced, busy environment and you will be flexible to change. You will also enjoy working within a team of dedicated individuals, and be able to deliver a professional approach when working with a wide array of customers.
You will also demonstrate the following:
• A proactive & mature approach to your work
• A Passion for Customer Service
• Sales experience
• An outgoing, bubbly personality
• Excellent verbal and written communication skills
• Customer focused and dedicated to delivering a great service
• A 'can-do' attitude
• Computer literacy and intermediate keyboard skills
• The ability to think on your feet, problem solve and remain calm under pressure.
• The drive to exceed customer expectations.
• Good computer skills in Excel and Word.
• Excellent organisational skills and the ability to prioritise effectively.
This is a rare opportunity to be part of MilkTestNZ so if you think you have the experience and passion to join our growing team, APPLY NOW by filling in the online application form.
Applications close on 22 January 2018
You must have the right to live and work in this location to apply for this job.
MilkTestNZ is a drug-free workplace therefore successful candidates will be subject to pre-employment drug and medical testing.