Communication to our Customers - COVID-19
Further to our previous update, we would like to assure you that we are continuing to implement measures to ensure the safety of our staff as well as continuing with our service delivery. We would like to communicate to you the changes we have put in place to help minimise the impact of COVID-19.
Accessibility to Site
If you would like to drop off a sample for testing (and you do not have an access card) please email us (firstname.lastname@example.org) with your name and mobile number so that we can register you at the gate. We would ideally need 24 hours notice for this. You will also need to complete a declaration form which will allow us to ensure there is no risk to our staff when entering the site. If there are any issues with getting onsite please phone us on 07 849 6010.
New Sample Drop-off Procedure
There are also tight restrictions in place to minimise the physical contact between people. Our front door now has restricted access, however, we have a chilly bin and submission forms available for you to drop off samples. Please ring the buzzer to alert our staff to collect the samples from the chilly bin.
Site Access Card
If you currently have an access card you will receive an email in the next couple of days where we will need you to complete a declaration form related to COVID-19.
MilkTestNZ, as with the rest of the nation, is paying close attention to the current situation with COVID-19. We understand these additional measures we have implemented may be frustrating but we thank you for your patience as we work through this situation. MilkTestNZ are committed to ensuring the safety of our staff and to also help continue servicing our customers. We will keep you updated on any changes.
If you have any questions please do not hesitate to contact us at email@example.com. If you would like any further information related to COVID-19 please visit covid19.govt.nz or the Ministry of Health website (https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus).