FAQs

Frequently Asked Questions

1. Is MilkTestNZ an independent laboratory?

   MilkTestNZ is an independent laboratory.  Though our shareholders are Fonterra and Tatua, MilkTestNZ prides itself on providing an independent laboratory testing service.

2. What do I do if I have a query or complaint?

   If you have a question or would like to put forward a complaint regarding your results or service you have received, please contact our Business Development and Customer Service Manager (kavitha@milktestnz.co.nz).  The issue will be logged in our customer query system and fully investigated.  The  customer will be informed of the outcome of the investigation.

3. What are MilkTestNZ's operating hours?

   We are open 7 days a week, from 7.00 am until 5.30 pm and also operate on public holidays. 

4. How many locations does MilkTestNZ have?

   We have the one location and we test samples from all across New Zealand.

5. Is MilkTestNZ an accredited laboratory?

   MilkTestNZ is an IANZ accredited laboratory and meets the ISO 17025 international standard for testing laboratories.  In addition to this, we are also an MPI recognised laboratory.  For further information on our accreditation please click here.  

6. Can I access my results online?

   Unfortunately this functionality is not currently available.  However, we are working through a process that will allow us to offer this service to our customers.  We will keep you updated.  

7. How do I send samples for testing to MilkTestNZ if I am based overseas?

   Please contact our Business Development and Customer Service Manager (kavitha@milktestnz.co.nz) for details on how to send samples.  Assitance can be provided for all aspects of sending samples to New Zealand, including courier logistics and providing customs and biosecurity clearance.